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EXECUTIVE SUMMARY
Challenge
Like all local authorities, the London Borough of Hammersmith and Fulham (H&F) 
council faces continual headcount and budget challenges. Despite these challenges 
the council remains committed to protecting frontline services and avoiding increases 
to council tax year-on-year, and has placed even greater emphasis on finding new 
ways to save money. These include an innovative shared services scheme with 
neighboring councils, Westminster and the Royal Borough of Kensington and Chelsea, 
aiming for a £40 million saving across the three organizations by 2015. 
The council’s objectives include making better use of cloud technology for 
scalability and security. This forward-looking approach, combined with the early 
adoption of new technologies, can be traced back to over 10 years ago when 
H&F first pioneered desktop virtualization. A forerunner to what has today become 
known as virtual desktop infrastructure (VDI), the system served the council well 
but was limited in the number of users and services that it could support and by its 
performance. Large spreadsheets, for example, would take a long time to open.
In addition to these system limitations, H&F needed to respond to a new set of 
challenges. Reducing cost was a major factor, along with the ability to deliver 
information anywhere and on any device. Increasingly, with the consumerization 
of IT, this meant providing a secure bring-your-own-device environment. It was 
also becoming harder to support system upgrades, such as Microsoft Office and 
Exchange, due to infrastructure reaching end-of-life.
At the same time, H&F wanted to rationalize its property portfolio by enabling 
greater opportunity for desk sharing, coupled with a shift to mobile and home 
working. Another issue involved guarding against data loss, for example, from 
misplaced laptops or information stored on local PCs. The emergence of desktop-
as-a-service presented the council with the opportunity to strengthen business 
continuity by moving from its on-premise VDI solution to one where data was 
safely and securely stored in the cloud.
Customer Case Study
Hammersmith and Fulham council improves productivity with highly resilient desktop-as-a-service
Customer Name: 
London Borough of 
Hammersmith and Fulham council
Industry: 
Public Sector
Location: 
United Kingdom
Number of Employees: 
3200
Challenge
• Do more with fewer resources, while 
protecting frontline services
• Improve collaborative working with 
greater use of shared services, flexible 
working, and technologies such as 
bring-your-own-device
• Rationalize property portfolio 
through acceleration of mobile and 
home working
Solution
• Cisco Desktop Virtualization Solutions, 
running on Cisco Unified Computing 
System (UCS) with Intel Xeon processors
Results
• Cost per VDI seat reduced by 20 to 
25 percent
• Power consumption down by 80 percent
• Total cost of ownership cut by one-third
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
 
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