Руководство По Установке для Cisco Cisco Computer Telephony Integration OS 8.5
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CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 4 Installing Release 7.1(1) Specific Components
Installing and Configuring the Silent Monitor Service
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If there are agents that can be both mobile and traditional IPCC, there will
need to be at least two profiles for such agents. One profile, used when
logging in as IPCC, will not contain any silent monitor service information.
A second profile, used when logging in as a mobile agent, contains
information used to connect to a silent monitor server. This enables the
mobile agent to use the silent monitor service on their desktop computer or
Ctirix client and provides that mobile agent with silent monitor functionality.
need to be at least two profiles for such agents. One profile, used when
logging in as IPCC, will not contain any silent monitor service information.
A second profile, used when logging in as a mobile agent, contains
information used to connect to a silent monitor server. This enables the
mobile agent to use the silent monitor service on their desktop computer or
Ctirix client and provides that mobile agent with silent monitor functionality.
Silent Monitor Service Clusters
If more than one agent gateway is present in the call center, and an agent can use
either gateway to login, silent monitor services must be clustered to support silent
monitor. A separate silent monitor server must be deployed for each gateway. A
SPAN port will need to be configured for each silent monitor server as described in
the first bullet. The silent monitor server installer must then be run to install and
configure the two silent monitor servers as peers. Once this is done, a connection
profile will need to be setup to to instruct the agent desktops to connect to one of the
peers. (See Chapter 2 for information on the CTI OS Server installer program.) To
do this, check the "Enter peer(s) information" checkbox and fill in the IP address
of the other silent monitor service in the "Hostname/ip address" text box during
silent monitor service installation (see Step 3 in the section
either gateway to login, silent monitor services must be clustered to support silent
monitor. A separate silent monitor server must be deployed for each gateway. A
SPAN port will need to be configured for each silent monitor server as described in
the first bullet. The silent monitor server installer must then be run to install and
configure the two silent monitor servers as peers. Once this is done, a connection
profile will need to be setup to to instruct the agent desktops to connect to one of the
peers. (See Chapter 2 for information on the CTI OS Server installer program.) To
do this, check the "Enter peer(s) information" checkbox and fill in the IP address
of the other silent monitor service in the "Hostname/ip address" text box during
silent monitor service installation (see Step 3 in the section
Installing and Configuring the Silent Monitor Service with Windows Firewall
Service Enabled
Service Enabled
Any Windows 2003 computer that has Windows Firewall Service enabled must
create a new port with the following parameters:
create a new port with the following parameters:
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Port Type: Silent Monitor Service Port
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Port Number: 42029
Silent Monitor Server Security Hardening Procedure
ICM Security Hardening can be run only on a Windows 2003 Server. To apply
security hardening on a Silent Monitor Server, you must perform the following
manual steps.
security hardening on a Silent Monitor Server, you must perform the following
manual steps.