Руководство По Устранению Ошибки для Cisco Cisco Agent Desktop 8.5
Cisco CAD Troubleshooting Guide
94
April 3, 2014
Problem
When backing up and restoring CAD, the CDBRTool fails during the
restore process.
restore process.
Solution
Supervisor work flows that use an audio file bigger than 50Kb in size for
audible alert actions can cause the restore process to fail. Make sure
that any audio files are no larger than 50Kb.
audible alert actions can cause the restore process to fail. Make sure
that any audio files are no larger than 50Kb.
Problem
While trying to upgrade to a newer version of CAD services, a persisting
generic error message is received stating that the installer was
interrupted and that the changes have been rolled back.
generic error message is received stating that the installer was
interrupted and that the changes have been rolled back.
Cause. This happens when the older CAD services are not properly
removed from Windows Services.
removed from Windows Services.
Solution
Restart the computer. This properly removes any remaining CAD
services from Windows Services.
services from Windows Services.
Problem
When performing an over the top upgrade, CAD Configuration Setup
does not show the existing server configuration data.
does not show the existing server configuration data.
When CAD Configuration Setup runs during an over the top upgrade,
the CAD server information from the previous version is not displayed
after the newer version is installed. The CDBRTool fails to restore data
in the LDAP database.
the CAD server information from the previous version is not displayed
after the newer version is installed. The CDBRTool fails to restore data
in the LDAP database.
Solution
Run the CDBRTool to restore the data in LDAP, and then restart CAD
Configuration Setup to complete the upgrade. Perform these steps:
Configuration Setup to complete the upgrade. Perform these steps:
1. Open a command window.
2. Enter these commands:
cd "C:\Program Files\Cisco\Desktop\bin"
CDBRTool /R /L "C:\Program Files\Common
Files\CAD\database" "Call Center 1"
Files\CAD\database" "Call Center 1"
3. After the CDBRTool has finished, restart CAD Configuration Setup
(the executable PostInstall.exe is located at C:\Program
Files\Cisco\Desktop\bin\) and complete the upgrade process.
Files\Cisco\Desktop\bin\) and complete the upgrade process.