Руководство Пользователя для Cisco Cisco WebEx Support Center WBS29.11
Chapter 6: Share Desktops and Applications
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images quickly during a session. Also, to ensure that a maximum amount of
bandwidth is available for sharing, ask the customer to close any applications that
use bandwidth, such as instant messaging or chat programs, and programs that
receive streaming audio or video from the Web.
bandwidth is available for sharing, ask the customer to close any applications that
use bandwidth, such as instant messaging or chat programs, and programs that
receive streaming audio or video from the Web.
If, during application sharing, you see a crosshatched pattern on your screen, the
customer is covering a shared application with another window on his or her
computer's desktop. Instruct the customer to move or close the other window.
customer is covering a shared application with another window on his or her
computer's desktop. Instruct the customer to move or close the other window.
You can improve performance of desktop or application sharing by reducing the
number of colors in which the shared software appears.
number of colors in which the shared software appears.
More…
(on page 43)
It is recommended that both you and the customer use a dedicated, high-speed
Internet connection when sharing an application or desktop. If you or a customer
is using a dial-up Internet connection, you may notice a delay in viewing or
interacting with a shared application. In this case, you can adjust the quality of the
display to improve performance.
Internet connection when sharing an application or desktop. If you or a customer
is using a dial-up Internet connection, you may notice a delay in viewing or
interacting with a shared application. In this case, you can adjust the quality of the
display to improve performance.
Annotate a shared desktop or application
When sharing your desktop or application, or viewing or controlling a customer's
desktop or application, you can use annotation tools to draw and illustrate
information on the shared screen.
desktop or application, you can use annotation tools to draw and illustrate
information on the shared screen.
All support session participants can view annotations as they are made.
Note that if you want to annotate your desktop or application, and the customer is
currently controlling it remotely, you must first regain control of the application or
desktop before you can open the Annotation panel.
currently controlling it remotely, you must first regain control of the application or
desktop before you can open the Annotation panel.
To return to using or remotely controlling a shared desktop or application, you must
first stop annotation mode.
first stop annotation mode.
1
On the icon tray that appears during desktop or application sharing, click the
Annotation icon.
Annotation icon.
If the Annotation button does not appear on the icon tray, choose Session >
Annotation Panel.
Annotation Panel.
Annotation mode starts, and your mouse pointer becomes a highlighter tool with
which you can begin making annotations. Note that your customer can also begin
annotating at this point.
which you can begin making annotations. Note that your customer can also begin
annotating at this point.
2
Optional. On the Annotation panel, select another tool for making annotations
noting the following:
noting the following: