Руководство Пользователя для Cisco Cisco WebEx Support Center WBS29.11
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Chapter 1
Remote Support provides an interactive environment for conducting real-time
customer support sessions over the web. You can easily view, remotely control, and
annotate a customer's applications or entire desktop to analyze and resolve customer
issues.
customer support sessions over the web. You can easily view, remotely control, and
annotate a customer's applications or entire desktop to analyze and resolve customer
issues.
What you can do
Explore problems and demonstrate solutions in real-time support sessions with your
customers:
customers:
Assist multiple customers simultaneously
More…
(on page 11)
Add voice call, text messaging, and video to enhance communication with a
customer
customer
More…
(on page 17)
View or control a customer's application or entire desktop or allow a customer to
do the same on your computer
do the same on your computer
More…
(on page 31)
Transfer files between your local computer and your customer's remote computer
More…
(on page 27)
Record all or part of a support session for training or archival purposes
More…
(on page 8)
Print documents from a customer's computer to a local printer
More…
(on page
End a session, or escalate a session to another customer support representative by
transferring session control or by transferring and relinquishing the session
entirely
transferring session control or by transferring and relinquishing the session
entirely
More…
(on page 13)
Run custom scripts on the remote customer computer to evaluate and resolve
problems.
problems.
More…
(on page 23)
For your customers, Support Manager presents a simple user interface, eliminating the
need for customer training.
need for customer training.
New to Remote Support?