Примечания к выпуску для Cisco Cisco WebEx Support Center WBS29.8
Support Center Release Notes
2
WebEx Support Center Release Notes and FAQs
customer computers to analyze them or install updates or patches.
Remote Access
Remote Access
Use this optional module outside support sessions to access, diagnose, and work with
computers remotely. Troubleshoot and maintain remote equipment even when the
customer is not at the computer.
Release
Notes
FAQs
WebACD
Give your customers anytime, anywhere access to your agents by adding a "click-to-
connect" link on your web site, desktop, product, or email signature. You can even
customize the request form to collect information you need and make it look like your
Website. Use the WebACD Inbox and Monitor to manage customer requests and CSRs.
Release
Notes
FAQs
System Management
This optional module is a Web-based console that you can use to remotely manage
network assets such as computers, servers, printers, and routers. Distribute software
packages and patches, view asset details, send messages to assets, manage software
licenses, and generate reports about asset information and status.
Release
Notes
FAQs
Last updated July 9, 2013