Примечания к выпуску для Cisco Cisco WebEx Support Center WBS29.11
Remote Support FAQs
WebEx Support Center Release Notes and FAQs
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Note: To start or attend fully interactive Remote Support sessions on Asian versions of WebEx Remote
Support (Japanese, Korean, Traditional Chinese, and Simplified Chinese), you will also need a localized
version of Windows.
Q: Can I use Remote Support if I do not have Windows administrator privileges?
Q: Can I use Remote Support if I do not have Windows administrator privileges?
A: Yes.
Q: Which video cameras do you recommend?
Q: Which video cameras do you recommend?
A: You can use any video camera or webcam that connects to the USB or parallel port on your computer.
WebEx has tested the following video cameras for Windows and found them to be compatible:
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3Com Home Connect
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Creative Lab PD0040
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Creative webcam plus
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D-Link WebCam
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Epson type SW
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EZonics EZCam USB
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IBM PC Camera ( Black)
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IBM PC Camera Pro (White)
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iBOT FireWire Desktop
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Intel PC Camera Pro
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Logitech QuickCam Home (USB)
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Logitech QuickCam VC (Parallel)
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Omiga CD370 Camera
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Video Camera (1394)
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Vista Imaging Vi Cam LPT
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Vista Imaging Vi Cam USB
Hosting and Joining Remote Support Sessions
Q: How can I invite customers to attend Remote Support sessions?
A: You can invite customers:
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From your CSR console
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From the Remote Support home page
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By pasting a link for the support session in an IM or email message
If your site administrator has enabled the WebACD component, you can also place a form on your website
Q: Can I start WebEx Remote Support sessions directly from my ticket management console?
A: Yes. We offer out-of-the-box solutions, such as the supportforce.com and Remedy helpdesk system
integrations, and APIs that you can use to build a custom solutions. Contact your WebEx representative or