Краткое Руководство По Установке для Cisco Cisco Unified MeetingPlace for Microsoft Office Communicator
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
7
Step 1
Log into the CLI.
Step 2
To troubleshoot a previous call that occurred at a known time, enter one of the following commands,
specifying a start time (-b) shortly before the call failed and a stop time (-e) shortly after the call failed:
specifying a start time (-b) shortly before the call failed and a stop time (-e) shortly after the call failed:
•
For a call on the current day: eventlog -G -b hhmm -e hhmm
For hhmm, enter the two-digit hour (in 24-hour format) and two-digit minute, according to the local
server time of the Application Server.
server time of the Application Server.
•
For a call on a previous day: eventlog -G -b [YY]MMDDhhmm -e [YY]MMDDhhmm
For MMDD, enter the two-digit month and two-digit day. Specify the two-digit year YY if you are
troubleshooting issues around the start of a new calendar year.
troubleshooting issues around the start of a new calendar year.
Step 3
To troubleshoot calls in real time, complete these steps:
a.
Enter the following command:
eventlog -G -t
b.
Place a test dial-out call by doing one of the following:
–
Use the end-user web interface to dial out to your phone.
–
Open a separate SSH session to the Application Server. As the
user, enter the
command to make a test call without any specific ports.
Step 4
Read the log output as the system attempts to dial out.
The following sample log output shows a successfully completed dial-out call to phone number 1004:
mpxadmin@example-server ~]$ eventlog -G -b 08281040 | more
08/28 10:40:39.96 RQ CP m=017 CPPLACECALL
08/28 10:40:39.96 SQ MC s=013 mcpPlaceCallRequest
08/28 10:40:39.96 P 0 RR MC s=013 mcpPlaceCallResponse Resp 0
08/28 10:40:39.98 RN MC s=013 mcpCallProgressNotification
08/28 10:40:39.99 RN MC s=013 mcpCallProgressNotification
08/28 10:40:42.59 RN MC s=013 mcpCallProgressNotification
08/28 10:40:42.62 P 0 RN MC mcpMediaActiveNotification (audio:HC, video:off)
08/28 10:40:42.62 P 0 SE CP m=017 UPDATEMEDIAEVENT Resp 0
08/28 10:40:42.70 P 0 RC MC s=013 mcpPlaceCallCompletion Resp 0
08/28 10:40:42.70 P 0 SR CP m=017 CPPLACECALL Resp 0
08/28 10:40:42.70 P 0 Leg=520093713 Dialed=1004 ANI=outdial
GCID=6E3D0FA9752811DDA3630018FE735D02
08/28 10:40:43.70 P 0 RQ CP m=017 CPPLAYFILELIST
08/28 10:40:43.70 P 0 SQ MC s=013 mcpPlayFileListRequest
08/28 10:40:43.70 P 0 RR MC s=013 mcpPlayFileListResponse Resp 0
08/28 10:40:45.78 RQ CP m=017 CPOPENFILE
08/28 10:40:45.78 Create: conf/028314/guest_2187.wav
08/28 10:40:45.78 SR CP m=017 CPOPENFILE Resp 0
08/28 10:40:48.31 P 0 RC MC s=013 mcpPlayFileListCompletion Resp 0
08/28 10:40:48.31 P 0 SR CP m=017 CPPLAYFILELIST Resp 0
08/28 10:40:48.31 P 0 RQ CP m=017 CPPLAYFILELIST
08/28 10:40:48.31 P 0 SQ MC s=013 mcpPlayFileListRequest
08/28 10:40:48.31 P 0 RR MC s=013 mcpPlayFileListResponse Resp 0
08/28 10:40:53.75 P 0 RC MC s=013 mcpPlayFileListCompletion Resp 0
08/28 10:40:53.75 P 0 SR CP m=017 CPPLAYFILELIST Resp 0
08/28 10:40:56.61 P 0 RQ CP m=017 CPPLAYFILELIST
08/28 10:40:56.61 P 0 SQ MC s=013 mcpPlayFileListRequest
08/28 10:40:56.61 P 0 RR MC s=013 mcpPlayFileListResponse Resp 0
08/28 10:41:02.05 P 0 RC MC s=013 mcpPlayFileListCompletion Resp 0
08/28 10:41:02.05 P 0 SR CP m=017 CPPLAYFILELIST Resp 0
08/28 10:41:03.64 P 0 RN MC s=013 mcpHangupNotification
08/28 10:41:03.64 P 0 SE CP m=017 HANGUPEVENT Resp 0
08/28 10:41:03.66 P 0 RQ CP m=017 CPDISCONNECT