Руководство Администратора для Cisco Cisco WebEx Meeting Center WBS29.11
Chapter 13: Manage WebACD
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Options on the Configuration tab (personal queue)
Option
Description
Queue Settings
Features
"VoIP: WebACD reviews your configuration and selects VoIP if this
option applies.
option applies.
Telephony: WebACD reviews your configuration and selects VoIP if
this option applies
this option applies
Request from customer as soon as the session begins"
From the list, select application or
desktop sharing, co-browsing full
control or view only.
desktop sharing, co-browsing full
control or view only.
Open the following URL as soon as the session begins
To save time, you can have
WebACD display a Web site of your
choice when the session starts.
Enter that URL here.
WebACD display a Web site of your
choice when the session starts.
Enter that URL here.
Auto-start voice call (VoIP) for this queue
Automatically start a voice call for
this queue.
this queue.
Enable Call Me Back
Allow that customer can be called
back by support agent.
back by support agent.
Hours of Operation
Open
The queue is preset to accept requests 24 hours a day.
Open on
If you choose "Let me specify hours" option, you can select specific
days and hours of operation.
days and hours of operation.
Queue time zone
Your chat messages use this time zone for time stamps.
Leave Message Threshold
Leave message form
Select the form you want customers to use to leave a message for
your team.
your team.
Wait threshold
You can set the number of minutes that elapse before the email
message is sent to the list of agents you select.
message is sent to the list of agents you select.
5 minutes is the preset length of waiting time. You can enter a