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EXECUTIVE SUMMARY
Department of Education Western Australia
• Education
• Perth, Australia
• 40,000 teaching staff, 280,000 students
Business Challenge
• Centrally manage 798 school sites over 2.5 
million km
2
 area
• Help improve Internet availability
• Easily facilitate BYOD for students and staff
Network Solution
• Eight Cisco ASA 5585-X Series Next-
Generation Firewalls
Business Results
• Improved availability and reliability
• Improved performance
• Increased end user satisfaction
Business Challenge
The Department of Education in Western Australia is the education authority 
for approximately 40,000 teaching staff and more than 280,000 students. The 
organization oversees nearly 800 school sites across 2.5 million square kilometers. 
For perspective, this is 20 times bigger than England and 11 times bigger than 
the state of Texas in the United States. Much of the schools’ information and 
communications technology (ICT) is centrally provisioned from the Department’s 
main office in the state capital, Perth.
“We have some of the most remote schools in the world,” says Glenn Veen, director 
of infrastructure and telecommunications for the Department. “One is about 3.5 
hours flying time away on Christmas Island, while others are right in the middle of 
the desert region of Western Australia.”
With 11 full-time staff and 80 contractors to handle all of the technology needs, the 
Department needs to ensure that infrastructure in schools and central and regional 
offices is reliable and available. “We have a stunning amount of Internet traffic,”  
says Veen.
At the beginning of the year, the Internet traffic was 63 terabytes per month. The 
Department negotiated with its Internet provider to allow up to a petabye of data  
a year.
And that’s just the pure Internet traffic. The Department also hosts applications that 
are provisioned for the schools’ learning environment.
In addition, during 2013, components of the Department’s legacy Internet service 
delivery solution failed on average once a week. While the clustered nature of 
the solution meant that most users were unaware of the failure, the unlucky few 
connected to the failed servers encountered service outages of up to 33 minutes.
1   © 2014 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Customer Case Study