Руководство По Установке для Cisco Cisco Agent Desktop 9.0
Localization
August 4, 2014
23
Installation in Localized Contact Centers
The CAD services must be installed on machines running an English language
operating system.
operating system.
The CAD desktop applications can be installed on machines running either an English
language or a supported localized language operating system.
language or a supported localized language operating system.
Desktop Administrator, although available only in English, must be installed on a
machine with a supported localized language operating system in order to be able to
create reason codes, wrap-up data, and other communication with agents in the
localized language.
machine with a supported localized language operating system in order to be able to
create reason codes, wrap-up data, and other communication with agents in the
localized language.
† IPPA is partially supported on phones that do not have UTF-8 support for Japanese. On these
phones, reason codes and wrap-up data must be Katakana half-width in Shift-JIS format. Kanji is
supported only on phones that have UTF-8 support for Japanese.
‡ IPPA is partially supported on phones that do not have UTF-8 support for Russian. On these phones,
reason codes and wrap-up data must be ISO-8859-1 without Unicode escapes format.