Руководство Пользователя для Cisco Cisco Agent Desktop 9.0

Cisco Desktop Administrator User Guide

80

August 18, 2015

The IPC Supervised Conference message sent to Agent Desktop must conform to the 
following XML format. Bold text indicates a variable that must be replaced with the 
telephone number to be dialed.

<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions> 
<IPCSupervisedConferenceAction> 
<ActionName>IPC Supervised Conference Action</ActionName> 
<PhoneNumber>7865551234</PhoneNumber>
<DisplayError>true</DisplayError> 
</IPCSupervisedConferenceAction>
</IPCActions>

IPC High Priority Chat

For the IPC High Priority Chat action to be successful, the agent must be logged in.

The message sent to Agent Desktop must conform to this XML format. Bold text 
indicates a variable that must be replaced with your own values.

<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
     <IPCHighPriorityChatAction>
          <ActionName>IPC High Priority Chat Action</ActionName>
          <MessageText>Need help from supervisor</MessageText>
     </IPCHighPriorityChatAction>
</IPCActions>

IPC Record

For the IPC Record action to be successful:

■

A call appearance must be present in Agent Desktop

■

The call must be connected, on hold, or conferenced

■

The call must be the first call appearance listed in Agent Desktop

The message sent to Agent Desktop must conform to this XML format. The action 
supports two commands: start and stop. 

<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
     <IPCRecordAction>
          <ActionName>IPC Record Action</ActionName>
          <Command>start</Command>
          <DisplayError>true</DisplayError>
     </IPCRecordAction>
</IPCActions>