Руководство По Устранению Ошибки для Cisco Cisco Agent Desktop 9.0

Debugging Logs

March 13, 2015

41

Enabling Debugging for Java Applications

1. Navigate to the appropriate folder. 

■

For CAD-BE, navigate to the folder specified in 

.

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For all other Java applications, on the server on which the CAD services 
are installed, navigate to 
C:\Program Files (x86)\Cisco\Desktop\tomcat\conf.

2. Open the properties file. The configuration file contains one or more of the 

following debugging statements at the beginning of the file.

#log4j.rootLogger=INFO,LOG,DBG
log4j.rootLogger=DEBUG,LOG,DBG
#log4j.rootLogger=CALL#com.calabrio.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.calabrio.util.log.SplkLevel,LOG,DBG

3. Add the ‘#’ character to the beginning of the existing debugging threshold 

statement. Then either add a new debugging threshold statement or remove 
the ‘#’ character at the beginning of the desired debugging threshold 
statement if it already exists.

For example, to select the CALL debugging threshold, add ‘#’ to the existing 
debugging threshold statement. Then either add the third statement or 
remove ‘#’ from the beginning of the third statement if it already exists.

#log4j.rootLogger=INFO,LOG,DBG
#log4j.rootLogger=DEBUG,LOG,DBG
log4j.rootLogger=CALL#com.calabrio.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.calabrio.util.log.SplkLevel,LOG,DBG

4. Save the configuration file with the new setting. You must restart the 

application to make the new setting take effect. You must also restart the 
Tomcat service for new settings to take effect in IP Phone Agent and Desktop 
Administrator.

Configuring Debugging for non-Java Applications

1. On the machine on which the desktop application or CAD base services are 

installed, navigate to C:\Program Files (x86)\Cisco\Desktop\config.

2. Open the appropriate configuration file.

3. Under the section headed [Debug Log], set the debugging threshold to an 

appropriate value. For more information, see 

. For example:

Threshold=DEBUG