Руководство По Устранению Ошибки для Cisco Cisco Agent Desktop 9.0
Agent State Problems
March 13, 2015
73
at the same time. When the agent selects a reason code, both the
reason code dialog box and the wrap-up data dialog box disappear.
reason code dialog box and the wrap-up data dialog box disappear.
Cause: The agent is part of a work flow group that is configured for
automatic state changes in Unified ICM. This work flow group is
configured to enter wrap-up data once they go into Work Not Ready
upon ending the call. This causes the Select Call Wrap-up dialog box to
appear. The agent is also part of a work flow that automatically puts the
agent into a Not Ready state upon ending the call, which causes the
Select Reason for Not Ready dialog box to appear.
automatic state changes in Unified ICM. This work flow group is
configured to enter wrap-up data once they go into Work Not Ready
upon ending the call. This causes the Select Call Wrap-up dialog box to
appear. The agent is also part of a work flow that automatically puts the
agent into a Not Ready state upon ending the call, which causes the
Select Reason for Not Ready dialog box to appear.
Solution
Remove the work flow in Desktop Administrator that automatically puts
the agent into a Not Ready state upon ending the call. The work flow
group can remain configured for the automatic state change and
wrap-up data.
the agent into a Not Ready state upon ending the call. The work flow
group can remain configured for the automatic state change and
wrap-up data.