Руководство Администратора для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 8 Managing the Cisco CRS System
Cisco CRS Utilities
Procedure
Step 1
In the CRS Serviceability Utility, click the Node Information tab.
Step 2
Select a Node ID from the drop-down list on the left.
Step 3
Specify changes to the following fields:
•
Machine Name
•
IP Address
•
New IP Address
Tip
The Cisco Agent/Supervisor Desktop client computers and CRA engine
should use the same set of active and standby LDAP servers to ensure
failover protection.
should use the same set of active and standby LDAP servers to ensure
failover protection.
Step 4
Click Update.
The system saves the information into LDAP.
Step 5
Restart the CRS Node Manager on all nodes for the changes to take effect.
Updating Unified CM IP Address Information
If the Unified CM IP address changes, update the following information:
•
CRS LDAP Information (if CRS uses DCD)
•
Unified CM LDAP Information
•
RmCm JTAPI Provider
•
JTAPI Provider
You can modify all of this information using the CRS Serviceability Tool’s Cisco
Unified CM LDAP Information tab and the IP Address tab.
Unified CM LDAP Information tab and the IP Address tab.