Руководство Администратора для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
C H A P T E R
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
15
The Subsystems Menu
The Subsystems menu of the Cisco CRS Administration web interface provides
access to the subsystems that are licensed for your CRS system.
access to the subsystems that are licensed for your CRS system.
The CRS system uses subsystems for communicating with other services.
Depending on the CRS package you have installed, the Subsystems menu may
contain some or most of the following menu options:
Depending on the CRS package you have installed, the Subsystems menu may
contain some or most of the following menu options:
•
JTAPI—to enter JTAPI provider information, Computer Telephony Interface
(CTI) port group information, JTAPI trigger information, and to
resynchronize JTAPI information (see
(CTI) port group information, JTAPI trigger information, and to
resynchronize JTAPI information (see
•
RmCm—to set up your Unified CCX resources (
).
•
Unified ICME—to configure the Unified ICME subsystem to interact with
Unified ICME software and to add new Voice Response Units (VRU) scripts
(see
Unified ICME software and to add new Voice Response Units (VRU) scripts
(see
).
•
Database—to configure the CRS system to communicate with database
servers (see
servers (see
•
HTTP—to configure the CRS Engine to respond to requests from a variety
of web clients, including computers and IP phones (see
of web clients, including computers and IP phones (see
•
eMail—to configure the CRS Engine to communicate with your e-mail
server and enable your applications to create and send e-mail (see
server and enable your applications to create and send e-mail (see
).