Руководство Администратора для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)

For detailed instructions on configuring CRS applications and defining triggers, 
see 

 

The process of configuring Cisco script applications includes uploading CRS 
scripts and pre-recorded prompts, installing grammars and customized languages, 
and adding triggers to applications.

Depending on your particular CRS implementation, you may need to perform 
most or all of the following tasks to configure a Cisco script application:

Manage scripts. Cisco script applications are based on scripts that you must 
upload to the repository and make available to the CRS system.

Manage prompts. Many applications make use of pre-recorded prompts, 
stored as .wav files, which are played back to callers in order to provide 
information and elicit caller response. You must upload these .wav files to the 
repository and make them available to the CRS system.

Install grammars. A grammar is a specific set of all possible spoken phrases 
and/or Dual Tone Multi-Frequency (DTMF) digits to be recognized by CRS 
applications and acted 

upon during run time. 

The CRS system uses specific 

grammars when recognizing and responding to caller response to prompts. 
You must store these grammars in a directory to make them available to the 
CRS system. 

Install customized CRS languages. Language packs, such as American 
English, Canadian French, and so on, are installed with Cisco CRS. You 
install language packs in a directory accessible by the CRS system.

Upload a new script. You can add scripts to be used as the basis for the Cisco 
script application.

For detailed instructions on managing these files, see