Release Note для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
5-8
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 5 Basics of Call Center Sizing
Planning Resource Requirements for Call Center Sizing
Figure 5-5
Standard Resource Calculator Call Treatment Example
Note that changes in BHCA, CCT, and service level will affect the overall number of ports and agents
required in a call center. Each increase or decrease in call handling time will affect the number of ports
much more dramatically than in a smaller call center.
required in a call center. Each increase or decrease in call handling time will affect the number of ports
much more dramatically than in a smaller call center.
For more gateway sizing guidance, refer the Cisco IP Telephony Solution Reference Network Design
documentation available at:
documentation available at:
.