Release Note для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
6-3
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 6 Sizing Cisco Unified Contact Center Express and Cisco Unified Communications Manager Servers
Impact of Performance Criteria on the Cisco Unified CM Server(s)
Configuration and Ordering Tool for Cisco Unified CCX and Cisco Unified IP IVR 7.0 can help you see
and evaluate the effects of performance criteria on the Cisco Unified CCX and Cisco Unified IP IVR
server.
and evaluate the effects of performance criteria on the Cisco Unified CCX and Cisco Unified IP IVR
server.
Impact of Performance Criteria on the Cisco Unified CM
Server(s)
Server(s)
Similarly, Cisco Unified CM system performance is influenced by many criteria such as:
•
Software release versions— Using the capacity tool, make sure to select the Cisco Unified CM
software version with which Cisco Unified CCX will be working.
software version with which Cisco Unified CCX will be working.
•
The type and quantity of devices registered, such as:
–
CTI ports (IP IVR ports for queuing, call treatment and self service)
–
Gateway (GW) ports
–
Agent phones
–
Route points
•
The load processed by these devices (calls per second)
•
Application call flows
–
IVR self-service
–
Call treatment/Prompt and collect
–
Routing to agents, % transfers and conferences
•
Special Cisco Unified CM configuration and services
–
Other non-Cisco Unified CCX devices—IP phones, GW ports, Unity ports, dial plan, and so
forth.
forth.
–
Music on Hold (MOH)
–
Tracing levels—Cisco Unified CM CPU resource consumption varies depending on trace level
enabled. Changing trace level from Default to Full on Cisco Unified CM can increase CPU
consumption significantly under high loads. Changing tracing level from Default to No tracing
can also decrease CPU consumption significantly at high loads (this is not a recommended
configuration and would not be supported by Cisco TAC). CPU consumption due to default
trace will vary based on load, Cisco Unified CM release, applications installed; call flow
complexity, and so on.
enabled. Changing trace level from Default to Full on Cisco Unified CM can increase CPU
consumption significantly under high loads. Changing tracing level from Default to No tracing
can also decrease CPU consumption significantly at high loads (this is not a recommended
configuration and would not be supported by Cisco TAC). CPU consumption due to default
trace will vary based on load, Cisco Unified CM release, applications installed; call flow
complexity, and so on.
•
Server platform type