Руководство По Установке для Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
Chapter 3 Installation and Upgrade Requirements, Prerequisites, and Related Procedures
Guidelines for Deploying High Availability
Method 2: Bring up a Call Center with High Availability Running
If you want to bring up your call center with high availability running, perform
the following general steps in order shown. With this method, Cisco CRS starts
with high availability, but the deployment takes longer than method 1.
the following general steps in order shown. With this method, Cisco CRS starts
with high availability, but the deployment takes longer than method 1.
1.
Install the Cisco CRS Engine on the server that will be the active Engine
server and activate the Cisco CRS Engine.
server and activate the Cisco CRS Engine.
2.
Install the Cisco CRS Engine on the server that will be the standby Engine
server and activate the Cisco CRS Engine.
server and activate the Cisco CRS Engine.
3.
Install all Datastore components and Microsoft SQL Server 2000 on the
server that will be the active database server before you reboot the server, then
activate the database components on this server.
server that will be the active database server before you reboot the server, then
activate the database components on this server.
4.
Install all Datastore components and Microsoft SQL Server 2000 on the
server that will be the standby database server before you reboot the server,
then activate the database components on this server.
server that will be the standby database server before you reboot the server,
then activate the database components on this server.
Guidelines for Deploying Microsoft SQL Server 2000 with High
Availability
Availability
When you deploy high availability, the following guidelines apply to Microsoft
SQL Server 2000:
SQL Server 2000:
•
Microsoft SQL Server 2000 must be installed on each server on which the
Cisco CRS Datastore components are installed and activated. In a four-server
deployment, it does not need to be installed on the servers on which the Cisco
CRS Engine is installed.
Cisco CRS Datastore components are installed and activated. In a four-server
deployment, it does not need to be installed on the servers on which the Cisco
CRS Engine is installed.
•
Complete the installation of MS SQL Server 2000 on a server before
installing it on another server.
installing it on another server.
•
Activate the Datastore components on a server after you install MS SQL
Server 2000 on the server.
Server 2000 on the server.
•
Before you install SQL Server 2000 on a standby server, you must complete
the server setup procedure on the first server on which you installed SQL
Server 2000. Make sure to activate the datastore components when you
perform this server setup procedure.
the server setup procedure on the first server on which you installed SQL
Server 2000. Make sure to activate the datastore components when you
perform this server setup procedure.