для Cisco Cisco Customer Voice Portal 8.0(1)

Select Tools > Support Tools.

Note: The Support Tools options will only work if it has been configured. You must first specify
the URL of the Support Tools webpage to launch; select Tools > Configure option. (For more
information, refer to the Operations Console online help.)

A web browser window opens displaying the Cisco Support Tools Dashboard.

Select the Support Tools utility you want to work with. Refer to 

 (http://www.cisco.com/en/US/products/ps5905/

products_user_guide_list.html) for a list of available Support Tools utilities.

For additional information about using Cisco Support Tools, refer to 

(http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html).

Web Services Manager (WSM)

Unified CVP supports a new service layer referred to as the Web Services Manager (WSM).
WSM interacts with various subsystems and infrastructure handlers, consolidates the responses,
and publishes an xml result. The Web Services Manager supports https requests and sends a
predefined XML response. WSM is installed on every Unified CVP device and runs automatically
as a Windows service. For a device to be managed by WSM, the device must be deployed from
the Operations Console.

Note: System CLI uses WSM to collect and present the data available to WSM from the various
Unified CVP components.

Creating a WSM User

When Unified CVP is installed, a new user called wsmadmin is created with the same password
as the Operations Console user. You can create and manage additional WSM users using the
Operations Console.

Once you have devices deployed in the Operations Console, you can log on to any server where
WSM is installed and access the System CLI. Refer to 

To create an additional WSM user:

Log into the Unified CVP Operations Console and select User Management > Users.

Click Add New.

Provide a Username and Password.

Click the User Groups tab.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)