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Figure 23: Example Network VRU Script Attributes Tab
In the figure above:
•
PM,Welcome. (VRU Script Name field.) This means: "Use the instructions in the Play Media
micro-application to play the Welcome.wav media file."
micro-application to play the Welcome.wav media file."
•
N. (Configuration Param field.) This means: "Do not allow barge-in." (Barge-in is when the
caller can interrupt message play by entering a digit, causing the script to move to the next
prompt.) You must check the Interruptible checkbox as shown in the figure above.
caller can interrupt message play by entering a digit, causing the script to move to the next
prompt.) You must check the Interruptible checkbox as shown in the figure above.
Note: As shown in the following table, certain entries for the VRU Script Name and
Configuration Param fields are case-sensitive.
Configuration Param fields are case-sensitive.
Network VRU Script Field Attributes That
Are
Not Case-Sensitive
Network VRU Script Field Attributes That
Are Case-Sensitive
Are Case-Sensitive
Applies to: All micro-applications.
Applies to: All micro-applications.
Attribute: VRU Script Name (for example, PM,
GD).
GD).
Attribute: Media File Name (for example,
media or .vxml)
media or .vxml)
Applies to: All micro-applications.
Applies to: Get Speech (GS).
Attribute: Media Library Type (A, S, V)
Attribute: External Grammar File name.
Applies to: All micro-applications.
Attribute: Barge-in Allowed (Y/N),
Applies to: PlayData (PD).
Attribute: Data playback type (for example,
Number, Char).
Number, Char).
Applies to: PlayData (PD).
Attribute: Time Format (HHMM, HHMMSS,
HHMMAP),
HHMMAP),
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
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Chapter 4: - Writing Scripts for Unified CVP
Scripting for Unified CVP with Unified ICME