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4. Using the radio button to the left of the gateway name, select the gateway you are using
for these exercises and click Edit.
5. Select IOS Commands > Show Version. After a few seconds you should see the version
information that the Operations Console retrieved from the gateway.
6. If you do not receive the version information, be sure the gateway is properly defined to
the Operations Console; select: Device Management > Gateway > select the gateway
> Edit
. Refer to 
 for additional
information about defining the gateway. Be sure that the console has the proper username
and password for the gateway; otherwise, it cannot access the gateway.
Gateway Command Line — Commands Useful for the Exercises
The following table lists gateway command line commands that are useful for these exercises.
Description
Command Name
Enter enable mode. You must be in this mode to perform most operations except
viewing logs. You will need to furnish the gateway's enable password.
en
Displays help.
?
If you are listing a configuration file on the gateway, stops the listing so you can
enter a new command.
ctrl-z
Shows the running configuration.
sh run
When the gateway displays the configuration, it will display more after a screen
full of data. Press <Enter> to show one more line; press the <Spacebar> to show
one more "page."
Shows the startup configuration.
sh startup
Shows hardware and software version information, memory information and more.
sh version
Displays the current log file.
sh log
Clears all logging information (such as debug information) from the log file.
clear logging buffer
Enters terminal configuration mode. In this mode you can enter changes to the
running configuration. Configuration mode is described in the section 
.
config t
Use Ctrl-z to leave terminal configuration mode.
Copies the running configuration to the filename you specify. The file will be
created in the gateway's root directory. Press <Enter> at the initial confirmation.
Then y <Enter> to complete the copy command.
copy run <filename>
Copies the startup configuration to the filename you specify. The file will be created
in the gateway's root directory. Press <Enter> at the initial confirmation. Then y
<Enter>
 to complete the copy command.
copy startup <filename>
Overwrites the current startup configuration file with the current running
configuration.
copy running-config startup-config
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 11: Troubleshooting Tips and Techniques
Voice Gateway Troubleshooting Issues and Tips