Руководство Пользователя для Cisco Cisco Customer Voice Portal Downloads
C
HAPTER
1:
I
NTRODUCTION
U
SER
G
UIDE FOR
C
ISCO
U
NIFIED
CVP
VXML
S
ERVER
AND
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ISCO
U
NIFIED
C
ALL
S
TUDIO
7
The capabilities of VXML Server listed above are discussed in further detail in Chapter 3:
Administration, Chapter 3: User Management and Chapter 5: VXML Server Logging.
Administration, Chapter 3: User Management and Chapter 5: VXML Server Logging.
Unified CVP Elements
The Unified CVP Elements are a collection of pre-built, fully tested building blocks to speed
application development.
application development.
•
Browser compatibility
– Unified CVP’s library of Voice Elements produce VoiceXML
supporting the industry’s leading voice browsers. They output dynamically generated
VoiceXML 2.0 compliant code that has been thoroughly tested with each browser.
VoiceXML 2.0 compliant code that has been thoroughly tested with each browser.
•
Reusable functionality
– Unified CVP Elements encapsulate commonly found parts of a
voice application, from capturing and validating a credit card to interfacing with a database.
Unified CVP Elements greatly reduce the complexity of voice applications by managing low-
level details.
Unified CVP Elements greatly reduce the complexity of voice applications by managing low-
level details.
•
Configurable content
– Unified CVP Elements can be significantly configured by the
developer to tailor their output specifically to address the needs of the voice application. Pre-
built configurations utilizing proven dialog design techniques are provided to further speed
the development of professional grade voice applications.
built configurations utilizing proven dialog design techniques are provided to further speed
the development of professional grade voice applications.
In Unified CVP, there are five different building block types, or elements, that are used to
construct any voice application: voice elements, VoiceXML insert elements, decision elements,
action elements, and flag elements. VXML Server combines these elements with three additional
concepts: hotlinks, hotevents, and application transfers, to represent a voice application.
construct any voice application: voice elements, VoiceXML insert elements, decision elements,
action elements, and flag elements. VXML Server combines these elements with three additional
concepts: hotlinks, hotevents, and application transfers, to represent a voice application.
The building blocks that make up an application are referred to as elements. In Unified CVP,
elements are defined as:
elements are defined as:
Element
A distinct component of a voice application call flow whose actions
affect the experience of the caller.
affect the experience of the caller.
Many elements in Unified CVP share several characteristics such as the maintenance of element
data and session data, the concept of an exit state, and customizability.
data and session data, the concept of an exit state, and customizability.
Element and Session Data
Much like variables in programming, elements in a voice application share data with each other.
Some elements capture data and require storage for this data. Other elements act upon the data or
modify it. These variables are the mechanism for elements to communicate with each other. The
data comes in two forms: element data and session data.
Some elements capture data and require storage for this data. Other elements act upon the data or
modify it. These variables are the mechanism for elements to communicate with each other. The
data comes in two forms: element data and session data.