Руководство Пользователя для Cisco Cisco Unified Customer Voice Portal 10.5(1)
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Element Configuration Tabs
The General Tab: The general tab of an element configuration is used to set up how the
element will be executed. Every configurable element type contains a general tab.
The Settings Tab: The settings tab contains all the element settings that determine how a
configurable Voice, Action or Decision element performs its task. Voice element
configurations can additionally specify VoiceXML properties in the settings tab.
configurations can additionally specify VoiceXML properties in the settings tab.
The Audio Tab: The audio tab is found in Voice element configurations only. It is used
to configure the audio assets to be used in the Voice element, including pre-recorded
audio content, Text to Speech (TTS) phrases, and dynamically configured Say It Smart™
phrases. Each Voice element contains various points where audio is to be played. These
points are called audio groups and have appropriately assigned names. Some simple
Voice elements have only a single audio group, while more complex ones may have
dozens. Each audio group can contain any number of audio items. It is up to the
developer to configure all audio items.
audio content, Text to Speech (TTS) phrases, and dynamically configured Say It Smart™
phrases. Each Voice element contains various points where audio is to be played. These
points are called audio groups and have appropriately assigned names. Some simple
Voice elements have only a single audio group, while more complex ones may have
dozens. Each audio group can contain any number of audio items. It is up to the
developer to configure all audio items.
The Data Tab: The data tab of an element configuration is used create Element and
Session data for other elements to access later in the call for configurable Voice, Action
or Decision elements and any element skipped with a hard-coded exit state. It is also used
to determine what Element and Session data to pass from the current application to the
destination application during an Application Transfer or to pass from the current
application to an external VoiceXML document during a VoiceXML Insert.
or Decision elements and any element skipped with a hard-coded exit state. It is also used
to determine what Element and Session data to pass from the current application to the
destination application during an Application Transfer or to pass from the current
application to an external VoiceXML document during a VoiceXML Insert.
The General Tab
All configurable elements will have some general options that can be set displayed in a tab
named General.
named General.
Dynamic Configurations
Most of the time, the configuration for an element will be fixed, meaning that each time the
element is visited in the call flow it acts the same. In this case, the Dynamic Configuration check
box should remain unchecked.
element is visited in the call flow it acts the same. In this case, the Dynamic Configuration check
box should remain unchecked.
Dynamic configurations allow some or the entire configuration to be determined at runtime. This
allows for ultimate flexibility as the behavior for the element can change as often as the designer
wishes. To dynamically configure an element, check the Dynamic Configuration check box.
allows for ultimate flexibility as the behavior for the element can change as often as the designer
wishes. To dynamically configure an element, check the Dynamic Configuration check box.