для Cisco Cisco Customer Voice Portal 8.0(1)

SIP Proxy Server or dial-peer
configuration

SIP

Call Server

Gateway (Ingress or Egress)

Unified CallManager/IP
Telephone

Gateway dial peers or
Gatekeeper, based on H.323

H.323

H.323 Service

Gateway

Unified CallManager/IP
Telephone

Service availability and
proximity

Gateway configuration

H.323

Gatekeeper

Gateway

H.323 Service configuration

HTTP (URL with VXML
response). H.323 Service
client, IVR Service server.

IVR Service

H.323 Service

URL is given in VXML
generated by the IVR Service

HTTP

Media Server

from information specified in
Unified ICME.

Normal web access (DNS,
distributors, and so forth) is
used to resolve it.

Note: The H.323 to Media
Server interface exists ONLY
in legacy H.323 with Media
Termination call flow
models.

CVP configuration

ICM VRU Messaging

Unified ICME

IVR Service

Unified ICME script
configuration (though this

HTTP (URL with VXML
response)

VoiceXML Server

Gateway

does not apply for Standalone
VoiceXML)

Customer identified by
calling information; Unified

Proprietary

Unified ICME

Unified ICMH

ICMH configuration
determines Unified ICME

Unified ICME Configuration

SQL Gateway

Customer database

Unified ICME

Unified ICME Configuration

IVR Service

Operations Console

JDBC

Informix DB

Reporting Server

Operations Console,
VoiceXML script, and

Proprietary

Call Server

VoiceXML Server

Unified ICME script
configuration

Planning Guide for Cisco Unified Customer Voice Portal 4.0(1)