Руководство Пользователя для Cisco Cisco Unified CRM Connector 8.0

Call State  

  Description 

Valid Actions 

Alerting 

Call is ringing on the 
phone. 

Answer 
 

Connected 
Active 

The technical term 
for the active call is 
“connected.”  This is 
the active call.  There 
can only be one 
active call at a time.   

Hold 
Drop 
Conference 
B. Transfer 
C. Transfer 

Hold 

Call is on hold, 
suspended but still 
“live” and present. 

If only call:   

Retrieve 

If other calls are 
present: 

Reconnect 
Alternate 

Hold,   
initiate transfer

Call is on hold for a 
consultative transfer.  

Complete transfer
Reconnect 
Alternate 

Hold,  
initiate 
conference 

Call is on hold for a 
consultative 
conference.  

Complete 
conference  
Reconnect 
Alternate 

Dropped 

Call has been 
dropped and the line 
is available. 

None.  Line is 
available for an 
inbound call. 

Conferenced 

Three or more 
parties are 
conference on a 
single call. 

 

Drop Party 
Drop (hang up) 
Conference 
Transfer 

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