Руководство По Установке для Cisco Cisco Agent Desktop 8.0
Cisco CAD Installation Guide
106
August 8, 2012
does not go through the NIC used for sniffing. Otherwise, the sniffed RTP streams of a
currently-monitored call might not reach the supervisor because the SPAN destination
port does not allow outgoing traffic.
currently-monitored call might not reach the supervisor because the SPAN destination
port does not allow outgoing traffic.
To resolve this, use the route command to customize the static routing table so that
normal traffic does not go through the sniffing NIC. Contact your network
administrator for details.
normal traffic does not go through the sniffing NIC. Contact your network
administrator for details.
An alternative solution is to give the sniffing NIC an IP address that no other host on
the network uses, and a subnet mask of “255.255.255.0”. Leave the default gateway
field blank for this NIC’s TCP/IP binding.
the network uses, and a subnet mask of “255.255.255.0”. Leave the default gateway
field blank for this NIC’s TCP/IP binding.
Installing a Second NIC on a VoIP Monitor Service
Computer
Computer
This procedure applies only to computers running Windows 2000.
1. Install the second NIC in the computer.
2. Start the computer.
3. Make sure that neither adapter is using dynamic host configuration protocol
(DHCP) to get its IP address.
4. Give the adapters valid IP addresses.
5. Determine which of the two adapters is to be used for sniffing.
6. Connect the sniffing adapter with the switch SPAN port.
7. Connect the second adapter with a normal switch port that is not monitored
by the SPAN port.
8. Use the route command to customize the local routing table so that normal
traffic does not go through the sniffing adapter.
9. Verify that the sniffing adapter is not registered with DNS and WINS by using
the PING <local hostname> command. This ensures that the local name
always resolves to the normal traffic card IP address.
always resolves to the normal traffic card IP address.
10. Using Windows Explorer, navigate to the C:\Program Files\Cisco\Desktop\bin
folder and double-click PostInstall.exe to start CAD Configuration Setup.
11. Select the VoIP Monitor Service window, and then choose the IP address of
the NIC you just installed from the drop-down list.
12. Click Apply to save your changes and then exit CAD Configuration Setup.