Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Cisco Agent Desktop User Guide
48
September 2011
Reject Close (Alt+Shift+U)
The system rejects the current call and closes the
record so it will not be called again.
record so it will not be called again.
×
×
Skip (Alt+Shift+S)
The system skips the current call and presents you
with another customer call.
with another customer call.
×
×
Skip Close (Alt+Shift+T)
The system skips the current call and closes the
record so it will not be called again.
record so it will not be called again.
×
×
Skip-Next (Alt+Shift+K)
The system skips the call and displays a menu of
these options:
these options:
• Wrong Number (Alt+Shift+W): the agent is
informed that the number called is a wrong
number. After the call terminates, the system
calls other customer phone numbers
number. After the call terminates, the system
calls other customer phone numbers
• Not Home (Alt+Shift+N): the agent is informed
that the customer is not home. After the call
terminates, the system calls other customer
phone numbers
terminates, the system calls other customer
phone numbers
×
×
×
×
Callback (Alt+Shift+C)
Displays the Callback Properties dialog box
(
(
). This dialog box enables
you to set a date and time to call back the
customer. Callback is enabled only if you are in a
talking or wrap-up state on an Unified Outbound
Dialer call.
customer. Callback is enabled only if you are in a
talking or wrap-up state on an Unified Outbound
Dialer call.
×
×
×
×
Reclassify (Alt+Shift+Q)
Displays a menu that enables you to reclassify a
customer phone number as:
customer phone number as:
• Voice (Alt+Shift+V)
• Answering Machine (Alt+Shift+M)
• Fax/Modem (Alt+Shift+F)
• Invalid Number (Alt+Shift+I)
×
Table 13.
Unified Outbound Dialer toolbar buttons and their functions — Continued
Icon Name, shortcut, and description
DPrev Pred Prev Prog