Руководство Пользователя для Cisco Cisco Agent Desktop 8.0
Cisco Desktop Administrator User Guide 7.1
44
November 2006
NOTE: Desktop monitoring does not function with some NIC cards that are
unable to detect both voice packets and data packets in a multiple VLAN
environment. For more information on this issue, and suggested
work-arounds, see Chapter 1 in the Cisco CAD Installation Guide.
unable to detect both voice packets and data packets in a multiple VLAN
environment. For more information on this issue, and suggested
work-arounds, see Chapter 1 in the Cisco CAD Installation Guide.
A phone is monitored either through desktop monitoring or a VoIP Monitor service—it
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when
CAD is started.
cannot be monitored by both. However, a VoIP Monitor service can be a backup if the
agent’s desktop monitoring module fails to register with Directory Services when
CAD is started.
NOTE: A number of factors can prevent desktop monitoring from registering
with Directory Services when CAD is started—for example, there might be
network connectivity issues, a lack of some system resources due to other
applications running on the agent PC, or issues with the NIC card. As a
result, the availability of desktop monitoring cannot be guaranteed.
with Directory Services when CAD is started—for example, there might be
network connectivity issues, a lack of some system resources due to other
applications running on the agent PC, or issues with the NIC card. As a
result, the availability of desktop monitoring cannot be guaranteed.
Desktop monitoring is enabled by default.
To disable desktop monitoring:
■
On the MoIP Monitor Devices tab, clear the device’s Enable Desktop
Monitoring check box.
Monitoring check box.
VoIP Monitor Service Monitoring
If your system has only one VoIP Monitor service, it is not necessary to set a default
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
monitor service or to manually assign each device to that single monitor. The VoIP
Monitor service assumes that each device is assigned to it as the only available
monitor service.
This does not apply to devices that are configured to use desktop monitoring. The
default VoIP Monitor service does serve as a backup for desktop monitoring, if no
other VoIP Monitor service is explicitly defined as the backup.
default VoIP Monitor service does serve as a backup for desktop monitoring, if no
other VoIP Monitor service is explicitly defined as the backup.
It is advisable to select a default monitor service to avoid the possibility of having
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
devices unassigned to a monitor service. This situation can arise when there is more
than one VoIP Monitor service in the system.
Modifications you make in the VoIP Monitor window go into effect immediately after
you leave the VoIP Monitor window.
you leave the VoIP Monitor window.
Agents using the IP Phone Agent service and CAD-BE agents must be monitored via
a VoIP Monitor service.
a VoIP Monitor service.
Devices Displayed in the VoIP Monitor Window