Руководство Пользователя для Cisco Cisco Agent Desktop 10.0

Cisco

Contents

Introduction 11

What’s New In This Release 12
Desktop Administrator Feature Levels 12
Related CAD Documentation 13
Obtaining Documentation and Submitting a Service Request 13
Documentation Feedback 13

Getting Started with Cisco Desktop Work Flow

Administrator 15

Introduction 15

Starting Desktop Work Flow Administrator 16

Automated Updates 17

The Desktop Work Flow Administrator Interface 18

Toolbars and Menu Bars 18
Navigation Tree Pane 19
Display Pane Navigation 19

User Privileges in Microsoft Windows 20

Configuring Passwords 21

Configuring a Password in Desktop Work Flow Administrator 21
Client Applications 22

Agent Desktop, CAD-BE, and IP Phone Agent User ID, Login Name, and

Supervisor Desktop User ID, Login Name, and Password 22

Synchronizing Directory Services 24

Work Flow Configuration 25

Introduction 25

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Dial Strings 27