Руководство Пользователя для Cisco Cisco Agent Desktop 8.5
Cisco Desktop Administrator User Guide
80
November 19, 2013
The IPC Supervised Conference message sent to Agent Desktop must conform to the
following XML format.
following XML format.
Bold
text indicates a variable that must be replaced with the
telephone number to be dialed.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedConferenceAction>
<ActionName>IPC Supervised Conference Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedConferenceAction>
<ActionName>IPC Supervised Conference Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCSupervisedConferenceAction>
</IPCActions>
</IPCSupervisedConferenceAction>
</IPCActions>
IPC High Priority Chat
For the IPC High Priority Chat action to be successful, the agent must be logged in.
The message sent to Agent Desktop must conform to this XML format.
Bold
text
indicates a variable that must be replaced with your own values.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCHighPriorityChatAction>
<ActionName>IPC High Priority Chat Action</ActionName>
<MessageText>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCHighPriorityChatAction>
<ActionName>IPC High Priority Chat Action</ActionName>
<MessageText>
Need help from supervisor
</MessageText>
</IPCHighPriorityChatAction>
</IPCActions>
</IPCActions>
IPC Record
For the IPC Record action to be successful:
■
A call appearance must be present in Agent Desktop
■
The call must be connected, on hold, or conferenced
■
The call must be the first call appearance listed in Agent Desktop
The message sent to Agent Desktop must conform to this XML format. The action
supports two commands: start and stop.
supports two commands: start and stop.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCRecordAction>
<ActionName>IPC Record Action</ActionName>
<Command>start</Command>
<DisplayError>true</DisplayError>
</IPCRecordAction>
</IPCActions>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCRecordAction>
<ActionName>IPC Record Action</ActionName>
<Command>start</Command>
<DisplayError>true</DisplayError>
</IPCRecordAction>
</IPCActions>