Руководство Пользователя для Cisco Cisco Agent Desktop 10.5
Cisco Supervisor Desktop User Guide 7.1
14
November 2006
Toolbar
The Supervisor Desktop toolbar consists of the following buttons. Move your mouse
pointer over a button on the toolbar to view a tooltip that shows its function.
pointer over a button on the toolbar to view a tooltip that shows its function.
Table 4.
Supervisor Desktop toolbar buttons
Button
Name
Shortcut Key
Description
Refresh
Ctrl-F
Refreshes the information in the
active data view pane.
active data view pane.
Logout
Ctrl-L
Logs the selected agent out of the
ACD.
ACD.
Ready
Crtl-E
Puts the selected agent in the Ready
agent state.
agent state.
Not Ready
Ctrl-N
Puts the selected agent in the Not
Ready agent state.
Ready agent state.
Work Ready
Ctrl-D
Puts the selected agent in the Work
Ready agent state.
Ready agent state.
Work Not
Ready
Ready
Ctrl-Y
Puts the selected agent in the Work
Not Ready agent state.
Not Ready agent state.
Barge-In
Ctrl-B
Enables you to join the selected
agent’s phone conversation.
agent’s phone conversation.
Intercept
Ctrl-I
Enables you to intercept the selected
agent’s phone call while
disconnecting the agent from the
phone call.
agent’s phone call while
disconnecting the agent from the
phone call.
Chat
Ctrl-J
Opens the Chat window.
Team
Message
Message
Ctrl-X
Opens the Team Message dialog
box.
box.
Start Record
Ctrl-R
Starts recording the selected phone
call.
call.
Stop Record
Ctrl-S
Stops recording the selected phone
call.
call.
Start Voice
Monitor
Monitor
Ctrl-A
Starts monitoring the selected agent.
Stop Voice
Monitor
Monitor
Ctrl-P
Stops monitoring the selected agent.