Руководство Пользователя для Cisco Cisco Agent Desktop 8.0
Changing Agents’ ACD States
March 25, 2013
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Changing Agents’ ACD States
You can use Supervisor Desktop to change the ACD state of an agent on your team,
including logging an agent out.
including logging an agent out.
NOTE: If you log a CAD agent out, that agent will continue to appear in
the agent tree and will be able to chat and receive team messages. If
you log out a CAD-BE or IP Phone agent, that agent disappears from
the agent tree.
the agent tree and will be able to chat and receive team messages. If
you log out a CAD-BE or IP Phone agent, that agent disappears from
the agent tree.
To change an agent’s agent state:
1. From the Agents tree, select the agent whose state you want to change.
2. On the toolbar, click the appropriate agent state button.
NOTE: There is a delay of about 2 to 3 seconds before the command
to change agent state takes effect. To ensure you set the desired
agent state, allow enough time between clicking Agent State buttons
for the command to take effect.
to change agent state takes effect. To ensure you set the desired
agent state, allow enough time between clicking Agent State buttons
for the command to take effect.
NOTE: If an agent state change fails, you will not see any failure
message. You will know that an agent state change succeeds if the
icon next to the agent’s name in the team view pane changes to the
current agent state icon.
message. You will know that an agent state change succeeds if the
icon next to the agent’s name in the team view pane changes to the
current agent state icon.