Руководство По Устранению Ошибки для Cisco Cisco Agent Desktop 8.0

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Upgrade a PC Which Already Runs Cisco CRS Client to
Windows XP SP2

These sections explain the steps you must take when you install Windows XP SP2 on a PC on which a Cisco
CRS Client is already installed:

Cisco Agent Desktop and Cisco Supervisor Desktop

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Cisco Agent Desktop with Media Termination

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Cisco Desktop Administrator

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Cisco Agent Desktop and Cisco Supervisor Desktop

After you upgrade a PC to Windows XP SP2, an agent or supervisor sees a Windows Security Alert when it
attempts to log in to the Cisco Agent Desktop for the first time or when a team is selected that uses the Cisco
Supervisor Desktop.

If the agent or supervisor is logged in to Windows without administrator privileges, the alert prompts:

To help protect your computer, Windows Firewall has blocked some

features of this program. Your computer administrator can unblock this

program for you.

In this case, perform the procedure described in the Unblock Applications section.

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If the agent or supervisor is logged in to Windows with administrator privileges, the alert prompts:

To help protect your computer, Windows has blocked some features on

this program. Do you want to keep blocking this program?

In this case, the agent or supervisor should click Unblock to continue. If the agent or supervisor clicks
Keep Blocking or Ask Me Later, various features in the Cisco Agent Desktop or Cisco Supervisor
Desktop do not work properly. Perform the procedure described in the Unblock Applications section
to correct this problem.

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Cisco Agent Desktop with Media Termination

After you upgrade a PC to Windows XP SP2, an agent or supervisor sees a Windows Security Alert during the
attempt to log in to the Cisco Agent Desktop with Media Termination for the first time.