Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 9.0
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(3)
Chapter 8 Session Object
Notes On Message Filters
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OnMonitoredCallRetrievedEvent
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OnMonitoredCallClearedEvent
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OnMonitoredCallConnectionClearedEvent
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OnMonitoredCallOriginatedEvent
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OnMonitoredCallFailedEvent
–
OnMonitoredCallConferencedEvent
–
OnMonitoredCallTransferredEvent
–
OnMonitoredCallDivertedEvent
–
OnMonitoredCallServiceInitiatedEvent
–
OnMonitoredCallQueuedEvent
–
OnMonitoredCallTranslationRouteEvent
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OnMonitoredCallBeginEvent
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OnMonitoredCallEndEvent
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OnMonitoredCallDataUpdateEvent
–
OnMonitoredCallReachedNetworkEvent
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OnMonitoredCallDequeuedEvent
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OnMonitoredAgentPrecallEvent
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OnMonitoredAgentPrecallAbortEvent
To circumvent this restriction, use an equivalent message in the filter expression (for example,
OnAgentStateEvent instead of OnMonitoredAgentStateChange) and check in the message handler
for the CTIOS_MONITORED parameter to be TRUE.
OnAgentStateEvent instead of OnMonitoredAgentStateChange) and check in the message handler
for the CTIOS_MONITORED parameter to be TRUE.
void CMyEventSink::OnAgentStateEvent(Arguments & argParams)
{
if (argParams.IsValid(CTIOS_MONITORED) &&
argParams.GetValueBoolean(CTIOS_MONITORED))
{
//Do process the event
}
}
Table 8-6
Special Filter Keywords
Keyword
Description
FilterTarget=SkillGroupStats (see
When set, this filter indicates that the CTI OS server forward skill
group statistics to the client application, whether or not any agents are
logged in.
group statistics to the client application, whether or not any agents are
logged in.
HideSilentMonitorCallEvents (see
)
This keyword is used to block call events for silent monitor calls in
monitor mode applications.
monitor mode applications.