Руководство Разработчика для Cisco Cisco Computer Telephony Integration Option 8.5

Integration Testing. In an integration test, you ensure that all of the new components work together 
properly. The physical connections and data passing between the layers and servers involved in the 
system are tested. An example of an integration test would be testing your client application with 
the CTI OS server, to ensure that data can be passed correctly through the components. 

System Testing. In a system test, you ensure that the correct application behavior is exhibited. An 
example of a system test would be to make a phone call to a VRU, collect the appropriate caller 
information, transfer the call to an agent, and ensure that the screen pop arrives correctly. 

User Acceptance Testing.  In a user acceptance test, you ensure that your application has met all of 
the business requirements set forth by your analysis and design process. An example of a user 
acceptance test would be to try out your new application with real agents, and ensure that it satisfies 
their requirements. 

The CTI OS Software Development Toolkit (SDK) CD media includes a CTIServerSimulator that can 
be used for application development and demo purposes. It has the capability to roughly simulate a 
Lucent PBX/ACD or a Cisco Unified Contact Center (Unified CC) environment. Documentation on how 
to configure and use the simulator can be found on the CTI OS CD in the directory Tools\Simulator.

This simulator is only appropriate for preliminary testing of client applications. Because it does not fully 
replicate the behavior of the actual switch environment, the simulator should not be used for any type of 
QA testing. To ensure proper design conformance and ensure the correctness of the application, the CTI 
application must be tested with the actual telephony environment in which it will run. This enables the 
event flow and third-party control components, which are driven by the switch- and 
implementation-specific call flow, to be properly and thoroughly tested. 

The CTI OS Software Development Toolkit (SDK) is distributed with a rich set of Developer Sample 
Applications (DSAs) for Cisco Unified Contact Center (Unified CC) customers and similar Production 
Class Applications for Unified ICM customers on the CD media. 

The DSAs are provided as tools for Unified CC customers to accelerate development efforts. The DSAs 
demonstrate several basic working applications that use varying implementations of the CTI OS Client 
Interface Library API. The samples are organized by programming language and demonstrate the syntax 
and usage of the API. For many developers, these DSAs will form the foundation of your custom 
application. The samples are available for you to customize and distribute as part of your finished 
product.

For Unified ICM ACD types (such as Avaya, Nortel, Aspect, etc.) some DSAs can be deployed as 
Production Class Applications. Cisco certifies and supports the out-of-the-box CTIOS Agent Desktop 
and .NET Combo Desktop applications in production environments when used in conjunction with a 
supported Unified ICM ACD. Refer to the ACD Supplement, 

 for the current list of supported ACD types. 

With Unified CC, these same DSAs are generally not intended for production use "as-is". They are 
neither certified nor supported by Cisco as working out-of-the-box applications. The exception to this 
policy is the .NET out-of-the-box sample application which is certified by Cisco and is supported with 
Unified CC.