Примечания к выпуску для Cisco Cisco Computer Telephony Integration Option 9.0
CTI OS
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Condition: Converting the Siebel 6 application running on ICM 4.6.2 to Siebel
7.5.3 running on ICM 4.6.2. CTIOS version 4.7.4042.0 ACD: Definity with EAS.
7.5.3 running on ICM 4.6.2. CTIOS version 4.7.4042.0 ACD: Definity with EAS.
Workaround: None
Defect Number: CSCsa17676
Component: ctios.server
Headline: Avaya: Cannot Control Desktop After Failover ane Entering 2 CallVars
Symptom: The agent is unable to control a call and the desktop after entering two
call variables. The agent is not able to control the call, change ready state, logout,
or share call variables.
call variables. The agent is not able to control the call, change ready state, logout,
or share call variables.
Condition: Version 6.0 of ICM in simplex mode Version 6.0 of CTIOS Server in
simplex mode Version 6.0 of CTIOS Agent Desktop Avaya G3 The symptom
described above happens when a PG is cycled while an agent is on a call. A PG
may be cycled when a PG process fails and restarts. If an agent shares two call
variables after the PG cycles, the agent will lose control as described above.
simplex mode Version 6.0 of CTIOS Agent Desktop Avaya G3 The symptom
described above happens when a PG is cycled while an agent is on a call. A PG
may be cycled when a PG process fails and restarts. If an agent shares two call
variables after the PG cycles, the agent will lose control as described above.
Workaround: In order to regain control of the desktop and the call, the agent
must close CTIOS Agent Desktop and then restart CTIOS Agent Desktop. Once
the desktop restarts and the agent logs in, the desktop and the call can be
controlled."
must close CTIOS Agent Desktop and then restart CTIOS Agent Desktop. Once
the desktop restarts and the agent logs in, the desktop and the call can be
controlled."
Defect Number: CSCma26647
Component: ctios.server
Headline: CTIOS Server does not distinguish between skill group priorities
Symptom: Skill group statistics are sometimes incorrect for agents that are
logged into sub-skillgroups. The skill group number displayed in the skill group
statistics grid is correct but statistics are displayed for the wrong sub-skill.
logged into sub-skillgroups. The skill group number displayed in the skill group
statistics grid is correct but statistics are displayed for the wrong sub-skill.
Condition: CTIOS server with IPCC agents configured into different sub-skills
within the same base skill group.
within the same base skill group.
Workaround: None.
Defect Number: CSCma29529