Руководство Пользователя для Cisco Cisco Content Security Management Appliance M160

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AsyncOS 9.6 for Cisco Content Security Management Appliances User Guide

Chapter 4 Using Centralized Email Security Reporting

Troubleshooting Email Reports

Error When Viewing File Analysis Report Details with Private Cloud Cisco AMP Threat Grid
Appliance

Problem

You see an API key, registration, or activation error when attempting to view File Analysis

report details.

Solution

If you are using a private cloud (on-premises) Cisco AMP Threat Grid appliance for file

analysis, see

If your Threat Grid appliance hostname changes, you must repeat the process in the referenced
procedure.

Logging of File Analysis-Related Errors

Registration and other File Analysis-related errors are logged in the GUI logs.

Total Graymail or Marketing Messages Appears To Be Incorrect

Problem

.The count of Marketing, Social and Bulk mail exceeds the total number of graymail messages.

Solution

The total number of Marketing Messages includes marketing messages received both before

and after upgrade to AsyncOS 9.5, but the total number of graymail messages includes only messages
received after upgrade. See