Примечания к выпуску для Cisco Cisco Aironet 350 Wireless LAN Client Adapter

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, 
product installation, or basic product configuration. There is little or no impact to your business 
operations.

Priority level 3 (P3)—Operational performance of the network is impaired, but most business 
operations remain functional. You and Cisco are willing to commit resources during normal business 
hours to restore service to satisfactory levels.

Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects 
of your business operations are negatively impacted by inadequate performance of Cisco products. 
You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business 
operations. You and Cisco will commit all necessary resources around the clock to resolve the 
situation.

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical 
issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

All customers, partners, and resellers who have a valid Cisco service contract have complete access to 
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website 
require a Cisco.com login ID and password. If you have a valid service contract but do not have a login 
ID or password, go to this URL to register:

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco 
TAC website, you can open a case online at this URL:

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully 
describe the situation and attach any necessary files.

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These 
classifications are assigned when severe network degradation significantly impacts business operations. 
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer 
automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

Before calling, please check with your network operations

 

center to determine the Cisco support services 

to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported 
Accounts (NSA). When you call the center, please have available your service agreement number and 
your product serial number.