Руководство Пользователя для Cisco Cisco Intelligent Automation for SAP 3.0
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Cisco TEO—Process Automation Guide for Incident Analysis for SAP
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Chapter 4 Managing Incident Analysis for SAP Processes
Viewing Process Results
Viewing Incidents
When a process detects an issue that requires action, an incident is generated. If you have configured the
product to send notifications to a specific person in your organization, that person will receive an email
notification whenever an incident is generated. You can also view these incidents in the Task Views on
the Operations workspace.
product to send notifications to a specific person in your organization, that person will receive an email
notification whenever an incident is generated. You can also view these incidents in the Task Views on
the Operations workspace.
In this example, we will view the incidents that were generated from the SAP Administrator Checklist
process.
process.
Step 1
On the Operations workspace, expand Task Views in the navigation pane and click View Incidents.
Step 2
In the View Incidents pane, choose View all tasks from the Task Assignee drop-down list to display all
the incidents in the View Results pane.
the incidents in the View Results pane.
Figure 4-17
Viewing Incidents
Step 3
To view a specific incident, right-click the incident and choose Open.