Руководство Пользователя для Cisco Headend System Release 2.7
PowerKEY/EA Issues
4025012 Rev B
31
Symptom
Type of
Tuning
Adapter
Possible Solution
Sub Expire
shows expired
or past date
Deployed
1
Follow these steps:
a
Confirm that the Tuning Adapter is authorized for
service in the billing system.
b
Confirm that the Tuning Adapter is authorized for
service in the DNCS.
c
Send an instant hit to the Tuning Adapter.
d
Stage the Tuning Adapter again.
2
Follow these steps:
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the Tuning Adapter]
on the Tuning Adapter.
b
Stage the Tuning Adapter again.
3
If these steps do not work, return the Tuning Adapter to us
for repair. Mark the repair tag with S3. Invalid Sub Expire
Date.
Insufficient
number of
EMMs (less
than the
minimum
number
required by
the UDCP
device)
Unstaged
or
Deployed
1
Follow these steps:
a
Confirm that the Tuning Adapter is authorized for
service in the billing system.
b
Confirm that the Tuning Adapter is authorized for
service in the DNCS.
c
Send an instant hit to the Tuning Adapter.
d
Stage the Tuning Adapter again.
2
Follow these steps:
a
Ask the DNCS operator to perform a
modDhctCfg -s [MAC address of the Tuning Adapter]
on the Tuning Adapter.
b
Stage the Tuning Adapter again.
3
If these steps do not work, return the Tuning Adapter to us
for repair. Mark the repair tag with S1. No EMMs/ISE/EA.