Руководство Пользователя для Cisco Headend System Release 2.7
Tuning Adapter Errors
4025012 Rev B
23
Tuning Adapter Errors
This section provides a list of suggested solutions for problems with the Tuning
Adapter.
DHCT EMM Count Errors
If you stage a Tuning Adapter and the EMM count is zero, you should take the
Tuning Adapter out of service then try to stage it again. The Tuning Adapter might
have an IP address on a different hub and, as a result, the EMMs are being sent to
the wrong hub.
If you stage a Tuning Adapter and the EMM count does not meet the required
If you stage a Tuning Adapter and the EMM count does not meet the required
number for your system, you should send an instant hit to the Tuning Adapter. See
Send Instant Hits (on page 29) for more information.
If the instant hit does not increase the EMM count to the required number, go to the
If the instant hit does not increase the EMM count to the required number, go to the
Secure Services tab of the Set Up DHCT screen and confirm the following:
The Secure Element Serial number on the DNCS matches the ISE number on the
Tuning Adapter (view the diagnostic screens from a UDCP device attached to a
TV monitor). If the numbers do not match, return the Tuning Adapter to us for
repair.
Notes:
Notes:
-
To view the Secure Element Serial number on the DNCS, follow the
instructions in Viewing the Secure Element Serial Number on the DNCS (on
page 24).
-
To view the ISE number on the diagnostic screens, follow the instructions in
Viewing the ISE on the Diagnostic Screens (on page 24).
The MAC address on the DNCS matches the RF-MAC number on the Tuning
Adapter (view the diagnostic screens from a UDCP device attached to a TV
monitor). If the numbers do not match, return the Tuning Adapter to us for
repair.
The Tuning Adapter is on the FRL in the DNCS. If the Tuning Adapter is no
longer on the list, add it to the list and recheck the Tuning Adapter after 5
minutes.
Ask the DNCS operator to perform the following command:
modDhctCfg -s [MAC address of the Tuning Adapter]
Do not type the brackets [ ] in the command. This command resets the Tuning
modDhctCfg -s [MAC address of the Tuning Adapter]
Do not type the brackets [ ] in the command. This command resets the Tuning
Adapter and forces it to download the OS and EMMs again.