Руководство Пользователя для Cisco Cisco WebEx Social for Mobile

Some Mac users, who use Chrome as their preferred browser and select Cisco Jabber as their 
preferred client, may not get an error message if Cisco Jabber is not installed on their computer. 
Check that Cisco Jabber is installed when you select it as your preferred client.

When I try to start a chat session or click to call in WebEx Social, the chat session or call doesn't 
start in Cisco Jabber.

For some users that have selected Cisco Jabber as their preferred client, a chat session or call may 
not start if they are not signed into Jabber first. Before starting a chat or call in WebEx Social, ensure 
that you are signed into Jabber. If Jabber is not open, you will be prompted to sign-in as usual when 
you click to chat or call.

I cannot call another user in Cisco Jabber when I have another call in progress

If a call is started from WebEx Social using Cisco Jabber, it is not possible to start another call until 
the first is either answered, stopped or is answered by voicemail.

I have started a chat with another user and when I try to start another chat with a different user 
nothing happens.

If you start a second chat in WebEx Social using Cisco Jabber while another chat is active, the Cisco 
Jabber chat window will automatically be minimized. To return to the chat session, maximize the 
window and then proceed with your chat.

I have selected Cisco Jabber as my preferred client and when I start a chat or call, WebEx Connect 
opens instead.

If WebEx Connect is installed on a computer as well as Cisco Jabber, WebEx Connect may open as 
the default client even though Jabber has been set as the preferred client. To use Cisco Jabber ensure 
that it is open before starting a call or chat or, uninstall WebEx Connect.

I've selected Cisco Jabber as my preferred client and to launch automatically when I click to call or 
chat. When I try to start a call or chat from WebEx Social, nothing happens.

Some Chrome users, who have selected Cisco Jabber as their preferred client, may find that it fails 
to open when a call or chat is started in WebEx Social. If the Remember my choice for all links of 
this type checkbox is checked at any time and, the user clicks Launch Application or Do Nothing, 
Cisco Jabber will fail to open for all subsequent calls or chat sessions. This is a limitation in Google 
Chrome and is expected behavior. To avoid this problem, use a different browser or if you want to 
continue to use Chrome, edit the Chrome configuration file. To edit the file:

Close Chrome

Locate the Chrome configuration file as follows:

Windows XP: /Users/[USERNAME]/Library/Application Support/Google/Chrome/Local State

Windows 7 / Vista: C:\Users\[USERNAME]\AppData\Local\Google\Chrome\User Data\Local 
State

Find the section protocol_handler;

For Click-to-Call set tel to false or remove the whole row

For Click-to-Chat set xmpp to false or remove the whole row