Руководство Пользователя для Cisco Cisco Unified Contact Center Express 10.0(1)

Cisco

Contents

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Introduction 11

What’s New In This Release 12
Desktop Administrator Feature Levels 12
Related Documentation 13
Obtaining Documentation and Submitting a Service Request 13
Documentation Feedback 13

Getting Started with Cisco Desktop Work Flow

Administrator 15

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Introduction 15

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Starting Desktop Work Flow Administrator 16

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Modifying the Unified CCX Server IP Address 17

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Automated Updates 19

Application Downgrades 20

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The Desktop Work Flow Administrator Interface 21

Toolbar 21
Navigation Tree Pane 22
Display Pane Navigation 22

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User Privileges in Windows XP 23

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Configuring a Password in Desktop Work Flow Administrator 24

Setting Up a Password  24
Changing a Password  25
Deleting a Password  25

Client Applications 25

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Synchronizing Directory Services 26