Руководство По Обслуживанию для Cisco Cisco Smart CallConnector Server and Advanced Client
Chapter 7 Manage Users and Contacts
7-4 Cisco CallConnector Server
Figure 7-1 User in Corporate Directory Linked to Configuration Data in System Database
When added/imported to the CallConnector system, each user will be assigned a user account
and an IP phone. The user contact information and organizational information is saved in the
Corporate Directory. The system administrator can associate the user with the user’s manager,
assistant and backup person. The user is also assigned to a group/department.
and an IP phone. The user contact information and organizational information is saved in the
Corporate Directory. The system administrator can associate the user with the user’s manager,
assistant and backup person. The user is also assigned to a group/department.
7.1.2.3 Groups/Departments
Contacts in the Corporate Directory can be placed into departments or groups. The
groups/departments should be first configured using the Configuration Manager
groups/departments should be first configured using the Configuration Manager
Manager
Users/Contacts
Groups page. Once the groups have been created, a group/department can
be selected and assigned to a contact. It is important to create the departments/groups for the
organization and assign users to the correct group for some of the following reasons:
organization and assign users to the correct group for some of the following reasons:
Associating contacts to department/groups reflects the organizational hierarchy.
The directory view can be organized hierarchically to list contacts under their group
Groups in the CallConnector support access control methods. Users can be permitted or
restricted from accessing presence information based on their groups
CallConnector Reports provide Department/Group reports that require the contacts to be
assigned to the correct groups/departments for those reports to be useful.
The directory view can be organized hierarchically to list contacts under their group
Groups in the CallConnector support access control methods. Users can be permitted or
restricted from accessing presence information based on their groups
CallConnector Reports provide Department/Group reports that require the contacts to be
assigned to the correct groups/departments for those reports to be useful.
7.1.2.4 External Directory
The External Directory is an additional repository of contact. This is provided to allow
organizations to populate this database with important non-employee contacts. Example of such
contacts might be customer data, business partners, etc. The External Directory can be used for
any organizational contact data. This also allows the Corporate Directory to be used primarily for
the employee and internal contact information.
organizations to populate this database with important non-employee contacts. Example of such
contacts might be customer data, business partners, etc. The External Directory can be used for
any organizational contact data. This also allows the Corporate Directory to be used primarily for
the employee and internal contact information.