Руководство По Обслуживанию для Cisco Cisco Smart CallConnector Server and Advanced Client
Chapter 8 Configuring Operator Parameters
8-2 Cisco CallConnector Server
8.1 Operator Parameters Overview
In addition to setting up the operator user-account and entering the directory information, the
configuration of the CallConnector Operator requires additional parameters to be setup as
displayed in the Operator user interface shown below – specifically relating to the Queue window
on the right and the features on the call control toolbar.
configuration of the CallConnector Operator requires additional parameters to be setup as
displayed in the Operator user interface shown below – specifically relating to the Queue window
on the right and the features on the call control toolbar.
Figure 8-1 CallConnector Operator Console require configuration of Call Queue parameters and
specification of Speed, Page and Park numbers
The configuration of these CallConnector Operator features includes setting up the following:
specification of Speed, Page and Park numbers
The configuration of these CallConnector Operator features includes setting up the following:
Incoming Call Queues: Incoming call queues need to be configured and assigned numbers
from the operator’s IP Phone. Defining a queue involves giving the queue a name, selecting the
queue type, setting the queue priority, entering the busy and night routing numbers and the
greeting text. The numbers from the operator’s phone also have to be added to this queue.
Predefined Call Queues: There are three predefined or fixed call queues for a) calls placed on
hold by the operator console and for the calls that have been b) Parked or c) Transferred by the
operator. These fixed queues cannot be deleted or renamed. Only the queue priority and timeout
settings can be modified.
Operator Park Numbers: The administrator can select the operator’s park numbers from the
available park slots configured on the router. The operators can park calls at these numbers.
Calls parked at these numbers are displayed in the Park Queue and the selected park numbers
are displayed in a menu when the Park button is pressed.
Speed Numbers: The speed button in the call control toolbar displays a list of speed numbers.
These numbers can be configured by the administrator for all the operators.
from the operator’s IP Phone. Defining a queue involves giving the queue a name, selecting the
queue type, setting the queue priority, entering the busy and night routing numbers and the
greeting text. The numbers from the operator’s phone also have to be added to this queue.
Predefined Call Queues: There are three predefined or fixed call queues for a) calls placed on
hold by the operator console and for the calls that have been b) Parked or c) Transferred by the
operator. These fixed queues cannot be deleted or renamed. Only the queue priority and timeout
settings can be modified.
Operator Park Numbers: The administrator can select the operator’s park numbers from the
available park slots configured on the router. The operators can park calls at these numbers.
Calls parked at these numbers are displayed in the Park Queue and the selected park numbers
are displayed in a menu when the Park button is pressed.
Speed Numbers: The speed button in the call control toolbar displays a list of speed numbers.
These numbers can be configured by the administrator for all the operators.