Руководство По Обслуживанию для Cisco Cisco Smart CallConnector Operator

Cisco

Cisco Smart CallConnector

Operator

Table of Contents

PREFACE ...................................................................................................................................................... 1-1

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Supported IP Phones .......................................................................................................................................... 1-4

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Conventions Used .............................................................................................................................................. 1-5

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Using the Mouse ................................................................................................................................................ 1-7

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Cisco.com ........................................................................................................................................................... 1-8

Documentation DVD .......................................................................................................................................... 1-8

Ordering Documentation ................................................................................................................................... 1-9

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CALLCONNECTOR OPERATOR OVERVIEW .................................................................................................... 2-1

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CallConnector Standalone Operator .................................................................................................................. 2-3

CallConnector Operator Backup ........................................................................................................................ 2-5

CallConnector Server-Based Operator ............................................................................................................... 2-6

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Call Control Window .......................................................................................................................................... 2-8

Call Queue Overview .......................................................................................................................................... 2-9

Directory Overview .......................................................................................................................................... 2-11

Action Bar ........................................................................................................................................................ 2-13

Telephone Status Overview ............................................................................................................................. 2-14

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