Руководство По Установке для Cisco Unified Contact Center Enterprise 11.0(1)
11
Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
Reenable
To reenable the CSA service, complete the following steps:
Step 1
Choose Start > Settings > Control Panel > Administrative Tools > Services.
Step 2
In the Services window, right-click Cisco Security Agent and choose Properties.
Step 3
In the Properties window, click the General tab.
Step 4
From the Startup Type drop-down list box, choose Automatic.
Step 5
Click Apply.
Step 6
Click Start.
Step 7
After the service has started, click OK.
Step 8
Close Services.
Uninstalling the Cisco Security Agent
Caution
You cannot install one version of the Agent on top of a previously installed version. You must uninstall
the Agent and then reinstall the software. When you start the uninstaller, a prompt from the Agent asks
whether you want to uninstall the Agent. You have limited time (five minutes) to click Yes to disable the
protection. If you choose No or wait to disable the protection, the security mode automatically enables.
the Agent and then reinstall the software. When you start the uninstaller, a prompt from the Agent asks
whether you want to uninstall the Agent. You have limited time (five minutes) to click Yes to disable the
protection. If you choose No or wait to disable the protection, the security mode automatically enables.
Note
An important feature of the Management Center for Cisco Security Agents is that it has a scheduled
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually stop, uninstall, install, and start CSA on each server. See the section
update program that automatically updates the Agents that are being managed. This eliminates the need
to manually stop, uninstall, install, and start CSA on each server. See the section
.
To uninstall the security Agent, complete the following steps:
Step 1
Choose Start > Programs > Cisco Systems > Uninstall Cisco Security Agent.
Step 2
Click Yes in response to all questions you are asked EXCEPT, if you are presented with the options Yes
and Yes to All at any point, click Yes to All.
and Yes to All at any point, click Yes to All.
Caution
After you uninstall the software, reboot the server immediately. If you do not reboot the server
immediately, the flag continues to display in the Windows 2000 system tray, the Message tab in the
graphical user interface (GUI) displays errors, but the software does not provide protection.
immediately, the flag continues to display in the Windows 2000 system tray, the Message tab in the
graphical user interface (GUI) displays errors, but the software does not provide protection.
Note
The uninstaller does not remove the registry entries where the policy version is stored. If you want them
removed, you must manually delete them—after you uninstall. The relevant registries are:
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\ICM-CSA Policy\Version
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\CSA Agent\Product
removed, you must manually delete them—after you uninstall. The relevant registries are:
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\ICM-CSA Policy\Version
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\System Info\CSA Agent\Product