Руководство По Установке для Cisco Unified Contact Center Enterprise 11.0(1)
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Installing Cisco Security Agent for Cisco Intelligent Contact Management Software, Release 6.0(0) October 2004
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Cisco ICM Enterprise Edition 6.0(0)
Supported: Router, Logger, PGs, AWs, HDS, CTI Server, Support Tools server and agent
Not Supported: CTI Desktop and Client components; Internet Service Node (ISN)
Not Supported: CTI Desktop and Client components; Internet Service Node (ISN)
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Cisco IP Customer Contact (IPCC) Enterprise Edition 6.0(0)
Supported: ICM servers (see ICM Enterprise Edition 6.0(0) list above)
Not Supported: Cisco CallManager; Cisco IP IVR; Cisco Customer Response Solutions (CRS);
Cisco Internet Service Node (ISN)
Not Supported: Cisco CallManager; Cisco IP IVR; Cisco Customer Response Solutions (CRS);
Cisco Internet Service Node (ISN)
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Cisco Outbound Option (formerly Blended Agent) 6.0(0)
Supported: Dialer
Not Supported: n/a
Not Supported: n/a
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Cisco Remote Monitoring Suite (RMS) 2.0(0)
Supported: Listener, LGArchiver, LGMapper, SDDSN
Not Supported: AlarmTracker Client Software
Not Supported: AlarmTracker Client Software
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Cisco Web Collaboration Option 5.0(0) [only on Windows platform]
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Cisco Collaboration Server 5.0(0)
Supported: Collaboration Server, SQL Server 7.0, SQL 2000 Server
Not Supported: Oracle
Not Supported: Oracle
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Cisco Media Blender 5.0(0)
Supported: Media Blender Server
Not Supported: n/a
Not Supported: n/a
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Cisco Dynamic Content Adapter (DCA) 2.0(1)
Supported: DCA Server
Not Supported: Agent Desktop, Caller Desktop
Not Supported: Agent Desktop, Caller Desktop
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Cisco E-Mail Manager 5.0(0)
Supported: eManager Server (on Windows platform), SQL Server 7.0
Not Supported: Oracle
Not Supported: Oracle
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Cisco CTI Object Server (CTI OS) 6.0(0)
Supported: CTI OS Server
Not Supported: CTI Desktop and Client components
Not Supported: CTI Desktop and Client components
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Cisco Agent Desktop (CAD) Enterprise Edition 6.0(0)
Supported: CAD Server
Not Supported: Agent Desktop
Not Supported: Agent Desktop
For servers running Cisco CallManager, see Installing Cisco Security Agent for Cisco CallManager.
For servers running Cisco IP IVR, see Installing Cisco Security Agent for Cisco Customer Response
Applications.
Applications.
For servers running Cisco ISN, see Installing Cisco Security Agent for Cisco Internet Service Node.
Note
In addition to being specifically tuned for Cisco ICM software, Cisco Security Agent for Cisco ICM
software provides support for a select number of Cisco-approved third-party applications. These are the
third-party applications included in the ICM Software 6.0(0) Bill of Materials. No other third-party
applications are officially supported. These third-party applications must be installed into the default
directories presented during the installation process, otherwise your applications will not work properly.
See the discussion in the section
software provides support for a select number of Cisco-approved third-party applications. These are the
third-party applications included in the ICM Software 6.0(0) Bill of Materials. No other third-party
applications are officially supported. These third-party applications must be installed into the default
directories presented during the installation process, otherwise your applications will not work properly.
See the discussion in the section
The Agent policy is focused on hardening the Windows 2000 operating system, SQL Server, and IIS.
Further, if you install the Network Shim, security checks for TCP/IP are provided.
Further, if you install the Network Shim, security checks for TCP/IP are provided.